Your Cart

Shipping & Returns


JYDoll sex doll shop offers Free Worldwide Shipping with tracking number. For more information, please refer to the sections below.

Shipping Time Frame

We will deliver your doll to your doorstep within 15-25 business days:

  • Manufacturing will take 3~5 business days
  • Shipping will take 7-18 days (depending on your location)

Note: Some dolls may take up to 3 weeks (2 weeks manufacturing time and 7-12 days for shipping). For more information, please contact us via email at

A tracking number will be provided once the item is ready to ship. You will be able to track your product at every step during the transit.

Cost of Shipping

We offer worldwide free shipping on any order. No hidden fees guarantee.(Some countries buyers should assist for custom clearance and pay taxes).

Special Arrangements for Discreet Shipping

sex doll packagingBy default, the doll will be shipped to the address you provided when placing the order. 

Just so you know, your anonymity is the top priority! We keep things as discreet as they need to be. Your package will be in a neutral box. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.

Shipping Destinations

We can deliver your sex doll in most countries, including Asia, Europe, and North America. We can even deliver to a remote location in any of these regions. Please contact us via email at if you are not from these areas.

Shipping Companies

Depend on the destination address, your item will be shipped via FedEx  or UPS.

Shipping Procedure

Your love doll will be manufactured expertly and with care. The following procedure will take place after you place the order:

  1. An order confirmation will be email to you after we receive the payment
  2. We start manufacturing your doll
  3. Once the sex doll is ready to ship, we will send you a notification along with the tracking number
  4. You check the shipping status with the tracking number
  5. Item will be delivered to your home or any location that’s suitable for you.



Cancel Order

Order cancelation is only possible with the first 48 hours. The dolls will be ready for shipping after 48 hours, and you cannot cancel the order afterward.

  • within 4 hours                 Full Refund
  • within 24 hours               80% Refund
  • within 48 hours               60% Refund

Please note there is no cancellation/refund on orders with custom options added.


All our dolls have gone through the official quality check before leaving the factory.

You will have 7 days for the replacement and 2 months warranty.

  • We will replace your product within 7 days after you receive it if the product has issues such as original flaws or logistic damages. You must not use the product.
  • We cannot replace the product if the damages are incurred by the customer. However, we can supply instructional videos and tools for you to do the repair.
  • Customers are responsible for the cost of return
  • We can’t accept returns for custom or personalized orders

Please contact us via email at with your order number before return the item.


Exchange will be made after receiving the returned package and confirming that the doll is intact and unused.